Meet our Members!

Name: Edinah T. Chikunguwo
Position: Insurance Specialist
Hometown: Harare, Zimbabwe and Richmond, VA
College: Howard University; Biology & Psychology
Why did you join PHC? I joined PHC to be involved in a healthcare “job” while volunteering my time to those who needed it. I expect to gain knowledge about public health, as well as getting a deeper understanding of insurance policies.
What are your future plans? Medical school
What is one thing you would change about health care? I would make healthcare more accessible to those who cannot afford private health coverage, and emphasize the importance of preventive medicine.

Because we all want to know…
Favorite thing about Philly? I lived in Washington, DC for six years, and Philly is turning out to be a good alternative to D.C. Philadelphia is a relaxed version of D.C. Philadelphia is definitely more quaint, especially the University City and Northern Liberties areas.
Typical packed lunch? For the past three months, Lean Cuisine was my lunch of choice, but I have transitioned to Trader Joe’s salads and wraps
If you were a crayon, what color would you be? If I were a crayon, I would be pink, preferably hot pink.
Funniest PHC memory? The funniest PHC moment occurred at the PHC Member Retreat. Lisa S. challenged me to do cartwheels/roundoffs. As a past gymnast, I readily accepted the challenge. Midway in the air with my legs upward in a split, I hear the unmistakable sound of fabric splitting. My scrub pants were a bit snug; my pants had split straight down the center seam!

 

Philadelphia Health Corps is MY Community

I serve as an Insurance Specialist in the Philadelphia Health Corps (PHC) at Health Center 10 which is part of the Philadelphia Department of Public Health.  As an Insurance Specialist, my responsibility is to increase the percentage of insured patients that visit the health center. I interview patients who are uninsured to determine eligibility of medical insurance programs. My service position places an emphasis on coordinating enrollment of newborns and prenatal patients to promote the Pennsylvania Healthy Beginnings program. I am responsible for bridging the gap between prenatal patients who had Health Center 10 as their primary care provider (PCP) during their antepartum care, and the continuous use of Health Center 10 as the PCP for their newborns.

In addition to service at my site, I also serve on the PHC’s Professional Development Committee.  The committee is responsible for organizing trainings during our monthly member training meetings. I am responsible for the June training which will focus on mental health.  Thus far, the committee has planned HIV/AIDS, LGBT (Lesbian, Gay, Bisexual, and Transgender) Cultural Competency, and Workplace Personality Assessment trainings.  In addition to planning monthly member trainings, the committee has been planning the second annual ‘Philadelphia Health Corps – Speed Networking Event’.  This is mentorship opportunity for PHC members that will allow them to interact with manifold healthcare professionals.  For this event, I am responsible for the acquisition of food donations from local establishments.  So far, I have secured food donations from Tootsie’s Salad Express, Market Bakery and Allegro’s Pizza in University City.

As a member of the Philadelphia Health Corps I have many responsibilities at my service site and committee, which can sometimes be overwhelming.  However, the past eight months of being an AmeriCorps member has reinforced my endurance, time management skills, patience, selflessness, and most of all my affection to help disadvantaged populations.  As a service member, I have continued to be self-reliant without forgetting that I am a viable entity within a community composed of college graduates improving the accessibility of healthcare services to those who are medically underserved in the Philadelphia area. I continuously receive positive energy from my fellow Philadelphia Health Corps members, the staff at my service site, and the patients at Health Center 10.  I am happy to belong to the benevolent, supportive community of the Philadelphia Health Corps!

-Edinah Chikunguwo, Insurance Specialist

Meet our Members!

Name: Chaz Shelton
Position: Patient Assistance Program Advocate
Hometown: Holland, MI
College: Hope College
Why did you join PHC? To get a better understanding on the disparity in the US healthcare system.
What are your future plans? Business ownership
What is one thing you would change about health care? I would change healthcare to be fully transparent in price. Patients would have full knowledge of all medical treatment and medication before service.
Because we all want to know…
Favorite place in the city? Wissahickon Trail and Forbidden Drive
What would your American Gladiator name be? MULE

Thank You

During this past winter holiday season the workload remained high but the patient volume decreased.  Perhaps people were out of town traveling, spending time with family members, or just avoiding commuting around town in the chilly weather.  However, one particular winter day a small elderly woman found her way to our health center. The halls were quiet near the end of the day, and I was finishing up some loose ends before the Christmas weekend. I was stopped by a gentle knock on my door.  She was near eighty but even with scarves and hat I could recognize her face.  This time she was not stopping by to pick up medication or sign any applications.  She had with her a letter and small box.  She said, “I just wanted to wish you a Happy Holiday and thank you for helping me out.”  She handed me the small box of chocolate covered animal crackers and a hand written thank you card.

I am not in this position for the “thank yous,” but for me that was a wonderful reminder of why I am working with the Philadelphia Health Corps.  I feel very fortunate to have been the recipient of such a kind gift.  It was a reminder that what this program does really matters.  It was worth a very low-income elderly woman to travel across Philadelphia in the winter to deliver a thank you.  What this program does is worth her spending the little disposable income she has on a way to say “thanks.” It has been a rewarding experience to be a part of an organization that seeks to care for those who may go uncared for.  Each and every day offers its frustrations and challenges but it makes a difference.

-Chaz Shelton, Philadelphia Department of Public Health

Meet our Members!

Name: Will Frappaolo
Position: Patient Assistance Program Advocate
Hometown: Port Washington, Long Island, NY
College: University of Scranton; exercise science
Why did you join PHC? I simply love helping people in any way possible. So far, this experience has been incredible and I continue to learn more and more on a daily basis.
What are your future plans? To become a health care professional, travel, and pursue my hobbies.
What is one thing you would change about health care?  I wish doctors would emphasize lifestyle changes or alternative therapies over prescription drug usage.

Because we all want to know…
Patient population that you’re newly exposed to/learning more about? I’ve learned so much about African Americans and how much they value community.
Favorite Thing About Philly? This has GOT to be the food. The city is filled with great places to eat out or just get a quick yet delicious bite.
If you were a crayon, what color would you be? Jungle Green
Typical packed lunch? Since my health center is in the middle of nowhere, I usually buy a horrible turkey “hoagie” from the bodega on the corner. I drown it in Tabasco sauce to make it palatable.

Making a Difference

My position in the Philadelphia Health Corps is a Prescription Assistance Advocate at a public health center in North Philadelphia. I assist primarily uninsured patients in applying for free or discounted medications that the health center doctors prescribed to them. Some of the medications can cost hundreds if not thousands of dollars so our program certainly saves our patients and the city of Philadelphia a great deal of money.

I joined the Philadelphia Health Corps back in September of 2011 with one goal in mind, to help people in need. I didn’t really know what to expect in my year of service or how my experiences would influence others as well as myself. Overall, I’ve learned so many valuable lessons that I’ll be able to apply to all aspects of my life as long as I’m alive.

One of the most important lessons I’ve learned while serving in Philadelphia is to provide the highest quality of care at all times regardless of the situation. It’s obviously extremely difficult to maintain such a level of energy, but I’m building on my abilities constantly. Every single day, I awake with an insatiable appetite to develop as an individual and to strengthen the people I come in contact with. No matter how large or small of importance a situation is, I strive to make a meaningful difference. Over my year of service, I’ve realized that this is where my true happiness lies. I can’t put into words my passion for this subject.

One of the reasons it’s tough to maintain such a high quality of energy is that patients can be difficult to deal with. Often times, they are dealing with a multitude of issues that accumulate to form a barrier. This causes certain patients to be harsh and unappreciative. Despite the occasional setbacks, I also meet with very appreciative patients. When a client looks into your eyes after you’ve helped them and says a simple yet sincere “thank you”… it quickly makes me forget about the angry patients. In addition, it helps to affirm the deeply rooted belief of soaking in life by the moment.  I’ll always believe that it’s great to keep long-term goals in mind, but the best way for me to make an impact on an individual, is at this very moment.

-Will Frappaolo, Philadelphia Department of Public Health

Meet our Members!

Name: Sung Eun (Susie) Kim
Position: 
Social Work Associate
Hometown: 
Northvale, NJ
College: 
Bryn Mawr College
Why did you join PHC? Because I wanted to save the world.
What are your future plans? To save the world, to empower others to save the world with me, and to become a physician.
What is one thing you would change about health care? Insurance for all.

Because we all want to know…
Patient population that you’re newly exposed to/learning more about? 
The transgendered community and the elderly.
Favorite place in the city?  Second favorite place in the city: Rooftop terrace of my friend’s apartment nearSouth Street.  It overlooks a row of apartments bejeweled in Magic Garden décor all set on a larger backdrop of Market Street’s City Hall clock tower, the Comcast Center and unending city lights.  It is a magical little alcove.
If you had to change your first name, what would you change it to?  Kate.  I love that name– a la Kate Winslet and Kate Walsh.  It sounds so strong & bold!
If you were a crayon, what color would you be?  Jay-Z blue.

On Ownership, Authority, and Gratefulness

Back in December, two fellow PHC members and I went on a road trip to D.C. for the opening of Women in Public Service Colloquium at the Department of State.  This inaugural ceremony was to uplift the next generation of women leaders to invest in their countries and communities, provide leadership in their governments, and change the way global solutions are forged.  Under bright spotlights and heavy-duty security, women who are regularly featured on the front page of news reports, including Hilary Clinton, Madeline Albright and Christine Lagarde, gathered to willingly and enthusiastically share their life experiences with aspiring young women who were similarly committed to public service.

After having spent four months at the West Philadelphia Health Center, this conference provided an eye-opening and refreshing perspective on the profound impact women have in our communities. On the ride back, we discussed how we can encourage others to implement positive changes starting with our apartment, then to our health centers, Philadelphia and beyond.  They were hard questions, ones that were never completely unpacked and ones that left me wondering if I got anything out of this.

The following day, back at the health center, I walked into our bright yellow halls looking forward to seeing our prenatal mothers.  These women are funny, wonderful, grateful souls, who carry themselves with immense grace and beauty.  Behind closed doors, they share their stories of broken families, abuse and past hurts.  Some have quietly taken me aside and asked for advice on how they can provide the essentials for their child: a crib, car seat and formula. They worry about how they will feed their family, whether the food stamps and WIC will cover their costs, and how they will pay for their utilities and next month’s rent.  They worry about their kids in school– about their grades and whether they will be safe.  They are mothers through and through and I feel both honored and inspired to hear their vulnerable, tragic, but ultimately, beautiful stories.

Out in public, in the waiting room, these mothers to-be are strong-willed, opinionated and community-oriented.  Seasoned mothers share advice on breastfeeding, tell each different food options to avoid morning sickness, and mentor younger mothers on best practices for child rearing.  As a by-stander and one who gives mini sessions on these topics, this scene makes me believe everything is going to be okay and that life is a work of art.  What happens in this room swells my heart– is this not what community health is about?

I revisit our unanswered questions we asked on the road trip back from the conference.  “How can we help encourage others in our community to parent positive changes and build a generation of women who will contribute back to their communities?”  Whether women gather in power suits under camera lights or in worn-out track suits glowing with pregnancy happiness, I realize that we all desire to work towards bettering the world.  This unwritten mission transcends tax brackets, society’s definition of female beauty, and political, sexual, religious orientations, among others.

This is not to advocate for complacency and to assume that a space where women are encouraged to lead will graciously fall from the sky.  Instead, I am reminded every day that change must come from the people we are trying to serve.  The community has to have ownership and authority in what changes they would like to see.  Groups like our own earn trust from these women, and we work with them to achieve a common goal.  Remembering back in October, a month into my Philadelphia Health Corps journey, I wrote a letter to myself, “Susie, you know this feeling right now?  This joy can only come from serving others with good intention.  When you feel tired or discouraged, think of the people you’ve already met and the lessons they have taught you.  Think of them always.”  Safe to say, I am forever grateful to have met these women both in track suits and power suits.  Thank you.

-Sung Eun (Susie) Kim, Social Work Associate at the Health Annex

Meet our Members!

Name: Zach Coppola
Position: 
Patient Assistance Program Advocate
Hometown: 
Merrick, NY
College: 
Syracuse University
Why did you join PHC? I joined PHC to gain healthcare experience and provide a service to the less fortunate.
What are your future plans? Med school
What is one thing you would change about health care? Increase subsidies for medication to make them more affordable.

Because we all want to know…
What is something you learned in the last week? A positive attitude can go a long way
If you were a crayon, what color would you be? Macaroni and cheese yellow
What is the strangest food you have ever eaten? Dog biscuit
Funniest PHC memory? Chaz’s intro dance to the Olympics during our member meeting


Finding My Place

Life as a PHCer is a unique one.  We are stuck at the in between at our sites.  We are not employees, but not quite volunteers.  We provide a much needed service to the members of the Philadelphia community, and all though we may not always feel fully appreciated, if we take a step back we know that as a PHCer, our value is recognized by staff and patients alike.

The experience is invaluable.  There are so many aspects of the healthcare system that reading in a book, magazine, or watching “House,” cannot begin to describe until you have lived it for an extended period of time.  In my position as a Philadelphia HealthCorps member I am able to see and appreciate the inner workings of a health center.  I am able to see the communication necessary between various medical  personnel, from doctors to nurses to clerks.  Every aspect of communication is vital and one weak link can cause big problems for the patient.  This is especially important for me to see and learn early because I am going to medical school in a couple of months.

In addition to the inner workings of a health center my position allows me to get to know pharmaceutical companies, and the importance of health insurance.  I now have a true appreciation for the importance of health insurance and for clinics like the ones set up in Philadelphia that literally save thousands of lives daily simply by existing.  This position highlights the fact that our health system is seriously flawed, and needs to be altered.  At the same time it allows others and myself in the Prescription Assistance Program position to really make a difference in a number of people’s lives on a daily basis.

This job can definitely get monotonous at times, but there are always patients there to remind you how appreciated you are at exactly the time you need a boost.  At times you can even act as a patient advisor when the patient seems to be confused and in need of consulting.  For myself, this position is perfect.  I am able to provide a service to a community in need during my year off before I begin medical school, and I am being educated in the area of my future profession.

-Zach Coppola, Philadelphia Department of Public Health